Store Policy

Customer Care

 

At Pauli Publishing House our vision and practice in performing excellent customer care includes treating our customers with respect and being readily available to solve their problems as quickly and efficiently as possible. As our customer, you will find our customer service smooth, pleasant, and memorable. We believe treating our customers with respect, while interacting with them in a friendly, professional manner truly creates a very memorable online experience for them.

 

We also pride ourselves in providing our customers with multiple layers of communication on our site (email, phone, FAQ's, social networks) to submit reviews, feedback, report issues or concerns or simply ask us general product and/or purchasing questions.

A few of the characteristics you will experience with us is we truly enjoy becoming friendly and personable with our customers. We will always respond to our customer's needs in a timely manner, go above and beyond their expectations, and make them #1 in our store.

Privacy & Safety

 

At Pauli Publishing House, we are committed to protecting our visitors' privacy and data. We will not collect any personal information about you as a visitor, unless you voluntarily provide it to us. Any personal information you communicate to us is kept within our own records and in accordance with the Data Protection Act 2001. 

The Data Protection Act 2001
The Data Protection Act 2001 was enacted on the 14th December 2001. As of 22nd March 2002, the section concerning the appointment of the Data Protection Commissioner and the Data Protection Appeals Tribunal was brought into force. We, therefore, consider that we have a legal duty to respect and protect any personal information we collect from you and we will abide by such duty. We take all safeguards necessary to prevent unauthorized access and we do not pass on your details collected from you as a visitor, to any third party unless you give us your consent to do so.

Online Privacy Policy Agreement

At anytime, feel free to email us if you would like us to send you a copy of our Online Privacy Policy Agreement (PDF). If there are any changes to our Online Privacy Policy Agreement (OPPA), we will replace it with an updated version. It is in your personal interest to check our “Privacy Policy” page from time to time so that you are aware of any changes since your last visit.

Links to other websites

Our site will eventually have a number of links to other local and international organizations through ads. In some cases, for the benefit of our visitors, it may be required that we link to other websites of other organziations after permission is obtained from them respectively. It is important for you to note that upon linking to another site, you are no longer on our site and you become subject to the privacy policy of the new destination site.

Access to your information

At any time, you may request from us what information is effectively held on you, if any. You have the right to have any inaccuracies corrected and where applicable erased, if they have not already been deleted 

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FAQ's

 

Please check out our FAQ's, in the event you have additional, common questions on how to use our site, our mail order processing, accepted payment methods, shipping discounts and return policy. Feel free to connect with us if you have any other questions or concerns that are not addressed through our FAQ or customer service pages . . . back to top.

Payment Methods

 

- Credit / Debit Cards
- PAYPAL

- Offline Payments (PO's/Money Orders/Cashier's Check)

- Note: We do not accept personal checks